Payment & Billing FAQ

We are pleased you have chosen Ohio Eyecare Specialists, Inc. for your eye care needs. Health insurance coverage is complex and we understand the confusion over patient responsibility versus your insurance carrier. It is our hope that we can make this process as smooth as possible.  If you are unsure of your co-pay, please contact the phone number on the back of your insurance card prior to your visit. 

Reminder! Always bring your insurance card & co-pay to each visit.

In this section, you will find answers to the billing and insurance coverage questions that patients ask us most often.


Do I have to pay my co-payment at the time of registration?

You are required to pay your co-pay at the time of service. You will be billed for your deductibles, co-insurance and any non-covered services after we receive notification from your insurance company.

Ohio Eyecare Specialists, Inc. accepts cash, check, money order, Visa, MasterCard, Discover and American Express, credit and debit cards.   

Coverage varies with each insurance company. Generally, we do not know whether a particular service will be covered. Medically necessary and appropriate services may not always be covered by your insurance contract. Please refer to your insurance member handbook, check with your employer or call your insurance company with questions.

If your eye exam or procedures are due to a medical condition such as diabetes, your medical insurance will be billed.  If your eye exam is a “routine” exam, then your vision insurance will be billed. 

Please note that refractions, more commonly referred to as the eyeglass prescription, are generally not covered by insurance. 

As long as we have your current insurance information, you will not receive a bill until: Your insurance company has denied the claim; Your insurance company has paid the claim, leaving a co-insurance, deductible or non-covered service; Your insurance company has not responded to the claim in a reasonable amount of time. 
Please bring your insurance card to each visit.  

All patient account balances are due and payable upon receipt of your first monthly statement. However, we reserve the right to require payment at the time of service from any patient who has an overdue account.

If you should have specific questions about your financial situation or your account, please do not hesitate to call one of our Patient Account Representatives at 937-222-3937 Option 3. They are available to assist you in finding the answers to your financial and billing questions.